[jsprogrammer]

You might also want to look at the discussion of their TOS from yesterday: https://news.ycombinator.com/item?id=9220210

Basically, the TOS disclaims pretty much everything claimed by their marketing material (ie. they are not a transportation company, don't claim to be one, don't make any guarantees or promises about what they do, etc; also, you are dependent on the bus driver to actually transport you because the driver is the 'third party' you are actually contracting with and they won't refund you if they fail to transport you [which they most definitely won't, because they aren't a transport company]).

[jusben1369]

They're in a super competitive market (Other public transport, Lyft, Uber etc) If they don't provide a valuable reliable service they'll pay the ultimate price. Public transportation companies may or may not have a better TOS but the question is what happens to them if they don't hit their TOS? Nothing because they're taxpayer funded/subsidized.

[lotsofmangos]

The circular logic looks somewhat familiar.

This isn't a subsidiary of M & M Enterprises, by any chance?