[chuck_taylor]

They're not getting paid per call. It's just for metric purposes.

[auston]

I still stand by my argument; measurement is very important - unless a significant percent of your customers complain, then I wouldn't change it.

[pyre]

How is the plumber a customer? He didn't sign up for the service and he doesn't want the service, but he's forced to have it 'provided' to him for free by HelpHive.

Measurement is important to HelpHive, not to the plumber (who doesn't even want the service, let alone the metrics).