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by ohhmaagawd 6077 days ago
The root of the problem is IT has no incentives or checks in place to maintain a reasonable level of productivity. Their only mission is to make sure that services are online and there aren't breaches. Productivity doesn't factor in at all.

I'm not in a regulated industry (enterprise software). I completely get this if it's healthcare or defense. But we are just talking about middleware here!
1 comments
hapless 6076 days ago
IT is a cost center. There's constant pressure to contain its headcount and budget.

The costs of providing a high level of service are obvious, but the costs of lousy services are all hidden. As a result, yes, there's usually NO incentive to do anything more than the minimum.

(The minimum, of course, involves the ass-covering.)

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