[Shana]

I second the Leil Lowndes.

[petercooper]

Thirded. "How to Talk To Anyone" is an excellent book. I need to read it again though as there are so many things to remember :-)

[Shana]

I actually use the tip on nametags. I'm now known as "Smiley" because I put smiley faces on nametags instead of my name. I'm dorky what can I say.