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by billclerico 4122 days ago
One side note (from a cofounder of WePay here). WePay is 100% focused on serving the needs of two-sided platforms like marketplaces - and now we're the only company that can claim to do so.

We're bummed to see Balanced go, as I think they have a great product - indicative of what a focus on the space can produce. But we're excited to carry the torch forward.

We process billions annually and have crossed the scale chasm that the article describes (and have raised a fair amount of money to boot).

If any Balanced customer (or other marketplace) would like to chat, I'm happy to do so. Shoot me a note at bill@wepay.com

3 comments

As a former customer of WePay, I'd like to warn everyone considering using WePay that their compliance department will shut you down multiple times, decline to specify why, then freeze all funds within your account. WePay is completely out of touch with their customers, and I would recommend Stripe over WePay any day.
I used WePay early on when they offered invoicing (which was the service I needed). I never had a problem with frozen funds or any other issues. Was sorry when they shut that service down.
I'm sorry to hear you had a bad experience but would be happy to chat if you'd like. It's hard to say what exactly happened without some investigation. Bill@wepay.com
Sounds like PayPal all over again
I guess it's inherently a hard problem serving two sided markets as the Russian criminal types are straight away going to set up a shell companies pretending to be something respectable on one side and feed in stolen credit card numbers on the other. Still you'd think they could do something transparent like delaying sending the funds for a couple of weeks while they contact say 10 credit card owners to see if the transactions are legit.
But you typically need to freeze funds when doing that.
Normally I don't like these types of ransacking infomercials, but I think you, like PC of Stripe, struck the right notes with your tone. I'm a long-time Stripe user but I'll look into WePay.

Good luck to your team!

What is your ACH pricing, you don't display it on your website.