[bigiain]

"Google hates anything that requires a human's touch"

Perhaps they should stop offering products to humans then?

Seriously, why would _anybody_ use/recommend a Google product, when the expectation of "customer service" is "maybe some other poor schmuk on some poorly maintained and difficult to search Google group once had the same problem and they (or some other non Google person) worked out a fix and bothered posting it".

Yeah, you're not paying for it - it's worth exactly that when anything goes wrong. (Unless you're running 5 or 6 digits a month in Adwords spend, then they're _remarkably_ good at CS...)