[alexqgb]

"Any significant org is going to have have some process that sounded good at the time, but is now ridiculous."

And yet, it's still there. Understanding why that's the case is a pretty important part of ensuring that it actually changes. In other words, correctly identifying problems is the easy half of the problem. Dealing with the problems behind the problems is where things get tricky.

Fools rush in where angels fear to tread, etc.

[charlesdm]

It's often still there, because there are politics, and people cover their ass/don't want to take the risk of breaking things.

[Spooky23]

Re-evaluating process isn't necessarily a priority. One place I worked at had a paper handling process involving a specific method of stapling and folding a form.

Why? Nobody knew, but it was something that was audited by the QC people. The reason turned out to be a special accommodation for a one-armed man (literally) who was a clerk at some point in the past.