[bklaasen]

The two books on systems thinking that I'd recommend are Gerald Weinberg's "An introduction to general systems thinking" and Donella Meadows' "Thinking in systems: a primer". Anything by Gerald Weinberg is eye-opening, if you haven't come across him before. He's the grand-daddy of modern thinking on testing.

If you follow the advice in this article, you'll end up with an inefficient old-school, documentation-heavy, dogmatic factory-style quality-police testing department, set up in opposition to your development team.