[tom_rath]

If you only wanted to evaluate their product, why didn't you use the free trial available for download? I just checked that site now for the first time myself and it was pretty obvious how to get one.

Refunds cost time and money to process and are a demoralizing pain in the tail (fwiw, we provide our rarely requested refunds immediately with no hassle and no questions asked) and a purchase with an immediate request for a refund typically screams 'pirate'.

Your opinions seem belligerently set in place, so all I can offer is the Independent Software Developer's Curse: "May you have customers who act just as you do".

[chris123]

Good question, and yes, I should have just done a free trial. Reason I didn't is because, based on the info on their site, I was "sure" I was going to buy and keep the software. It had -- or I thought it had -- some key differentiating features. As it turned out, the Mac version does not have those features, only the Windows version. That's why. But yes, you're right, I should have taken the free trial instead of being so excited and confident I would want to keep the software. Consider my hand slapped :)