[philwelch]

Pretty much, you can't trust users to send DVD's back in the mailing envelopes in any kind of reliable state (at all, one to an envelope, with the barcode facing out the window, with the correct disc in the correct slipcover, with the disc in any slipcover) so they have assembly lines of people to tear the envelopes open, check the right DVD is in the right slipcover, and so forth.

[percept]

Thanks. Is that posted somewhere? Is shipping out to customers more automated?

I always wonder about stuff like that.