[chrowe]

Hey, I'm the CEO at Paddle.com (mentioned in your initial post). Wondering what we can be doing to make withdrawing your Paddle earnings easier. We opperate in a very similar way to Fastspring - in that you sell your products wholesale to us and we become the merchant of record (and it seems you're already familiar with us).

Would love to see how we can help you out (we're a little cheaper than FS too if that's a deciding factor for you).

[mrcold]

Competition is always great. So here are my problems with Paddle:

1. Too much hidden information. The main page should specify the pricing because that's the first thing we all look at. Yes, I know about the pricing page. But a click away is one too many. And I couldn't find a list of supported countries. If I don't know the cost and if I can get it, I'm not going to waste time asking.

2. You're cheaper than FastSpring now. But when FastSpring started it was a lot cheaper and more dynamic. You're competing with PayPal, not FastSpring. And PayPal is charging 2.9% + $0.30. So start where FastSpring started, not where it is after a couple years of growth. A bonus would be to find cost-effective ways to handle different price points. A 5% fee is ok for a $5 sale, but for a $1000 sale it's a bit too much.

3. Not sure how to say this in a more diplomatic way, but your store forms look spammy. Maybe the cluttered elements, maybe the asymmetrical design. You should talk with a designer and create something cleaner and nicer. The purchase forms are the last step of a sale. If they are not perfect, the client can easily change his mind. At least this is how I feel as a seller.

Good luck. And find ways to do things better. Innovation always attract people.

[chrowe]

Hey, thanks for the feedback.

1. Interesting, we don't usually get that, and maintain a fairly detailed pricing page + FAQ (https://www.paddle.com/pricing) perhaps we should link to this from the homepage.

2. I don't agree that we're trying to compete with PayPal on price. Paddle is intended to be a premium product (and thus we charge a premium over PayPal for example). Paddle handles: VAT/ Tax collection + remittance, digital product delivery and all order-related customer support for you (plus a bunch of other features and tools). We don't aim to compete with PayPal, however there is a crossover in our services. In terms of the pricing aspect, we're flexible/ open to different pricing scenarios. While a $1,000 transaction size is certainly uncommon, I do agree that this requires a little more thought on the pricing front.

3. On the checkout side of things, I find that incredibly surprising! :) We're typically told how beautiful our checkout process is (and it typically converts 2-3x higher than a usual checkout page). Could you ping over a purchase form that you're looking at? (or email me: [e-mail]) as I'd love to get a slightly more detailed critique.

Feedback can only make us better.

[aboutus]

I'll email you on Monday, first thing.

[chrowe]

Awesome! [e-mail] to get me directly.