[joeythibault]

Yeah, I think one thing to add to that list is testing. I'm not a programmer, but I have often been able to root out bugs that really affect customer usability (and often can save our programmers time by finding the specific variables that contribute to the bug...which can make fixing them faster).

Product testing is really everyone's jobs (in software it's much easier to manage your app if it's something you engage every day).

Great list though!