[paulhauggis]

Selling support is difficult to scale. Especially with only one or two people on your team. The only real way for it to work at this level is if it's support through email only (or you will have angry customers and lose them fast).

It would be better to sell a proprietary app, build up some capital and then hire a team to scale the support of your OSS side of things.

[masbicudo]

We thought about using the framework and components to make an app and sell that instead. The only downside is that we'd have to focus on two things now: the open source core framework and components, and the proprietary app. On the other hand, what you said makes sense, maybe an app is a better starting point in terms of strategy. We'd have to think what kind of app we could build too... these decisions are giving me a lot of headaches (in the literal meaning of it).