[MatthewB]

Thanks for the kind words:)

Luckily, there weren't too many negative comments but I was happy to address their concerns. Can't make everyone happy (especially on the internet).

[joshmn]

To make this really interesting, have you thought about making plugins/addons for, say, SalesForce/WHMCS/ZenDesk? A plugin there could easily allow this thing to skyrocket.