[mod]

I think your very first response exhibits that you were looking to have a spat with the support rep.

Most level-headed people would have thanked the rep, or said "That's unfortunate--I really would like to see a way I can script the install of this on new machines."

Again here--I don't think the rep seemed clueless at all. He exhibited a pretty in-depth knowledge about your topic of discussion. I think his point was "I wasn't trying to guess what you were really asking," and your point was "you should have guessed what I was really asking."

[helloworld15]

He proved he wasn't clueless a few answers in the thread. But by that point that fact possibly bothered me even more. It was as if he was trying his best to be smoky and withholding information that could have proven to be relevant (hence the smartass comment I made. That's exactly the opposite of what a rep should do, i.e. trying to figure out how to help out.