At what point exactly do you think I flied off the handle? When I said their stance was terrible and that I was disappointed? Or after the flood of condescension that came my way?
I feel like you just didn't like their completely valid response and then went after them for it. They provide a service. You might think their service should cover some feature but the reality is that they don't. You could have probably told them what you need in a nice way and waited to see whether they would support it. The way it went down, you lost them as a provider and they lost you as a customer, so what was gained?