[simonblack]

Instead of clarifying the request, in case the support person had misunderstood it, the customer goes on the attack on the very first message after the first reply. The second reply of the support person is an explanation, and once again the customer continues the attack.

If I was the support person, I wouldn't accept that. People are mirrors, they reflect how you are treating them. If you ever feel you are mistreated, it's likely that your own previous behaviour is at fault.

[helloworld151]

As a customer, you have a right to complain and point out your disappointment in the service you're offered.

As previously said in another comment I'll stipulate that I could have phrased things better, much better - but I stand by what I said. Any code vendor should provide automated ways to retrieve your goods. It's code after all.

What bothered me by far the most is that this condescending support person hinted that there MAY be ways for me to do that, but because I didn't phrase things well enough he didn't tell me.

And even when he proceeded with such condescending comments, he refrained from even trying to offer possible solutions to what I might be actually asking.

That is being condescending on steroids and it's the furthest thing from customer support.

I don't know about you, but I'm not into receiving veiled insults from people I give money to.