[jordanpg]

It's clear that the customer support rep has no training in customer relations, or at least doesn't care about customer satisfaction. It's rather obviously a bad business practice to engage in this kind of conversation with a customer.

That said, you definitely picked this fight. You got a direct answer to a direct question and then moved the conversation in a confrontational direction. "FYI, in 2015, that’s absolutely TERRIBLE."

I also don't think you're doing the world any good by not revealing what company this is. Why don't you let us judge for ourselves how bad things are?