[mtmail]

The first response was basically "no, we don't have that feature", which I think is an acceptable answer. If other providers have that feature, then you're free to use them. A company doesn't have to implement any feature users ask for.

If you want me to be an independent judge, then the customer is the pushy and somewhat insulting one. For my product I would have (maybe) given you money back and wished you a good day. Any further discussion with the customer would have been wasted time.

[helloworld151]

I'll stipulate that I might have phrased things in a somewhat aggressive way, but if you exclude the rest of the conversation all I pointed out was that in 2015 having your customers download code from your website and not offering tools to work with is terrible. I do stand behind that statement and as proof of that ALL the other providers had a solution for this as people do expect this kind of feature in 2015.

But yes, reading it now I could have beaten around the bush around more and I could have been more reasonable.

Things went south when the condescension started.