[gamegoblin]

I imagine if this thing sticks around, they'll eventually be able to automate simple things like the pizza ordering and whatnot. I imagine it could call back to a human in case of issues, such as:

Requester: "I want two pepperoni pizzas, one with extra cheese."

AI Response: "I can have 3 pizzas, two pepperoni, and one cheese (with extra cheese), delivered from Dominos for $24.15"

Requester: "No, I wanted two pepperoni pizzas, with extra cheese on one of them"

Human steps in after the "no" is detected: "Sorry, I misunderstood your request, I can get two pepperoni pizzas with extra cheese on one of them for $16.50 from Dominos"

Requester: "Yes, thanks."

======

It'll just be a matter of time as the automation spreads to less and less mundane topics.

[waterlesscloud]

The first step is just to have backend software make a first pass at the texts and make suggestions to the rep. As it get better, it increases the throughput for the human rep. Like most automation, it becomes about making a human more productive, and that's a lot easier to accomplish.