[bane]

Sure thing.

The real advice I have is that you have to figure out what your story is. What is the culmination of your experiences. If you're still doing help-desk - that's a job people effectively right out of high school do with minimal training. It's the fast-food cashier of tech jobs.

Are you still doing that same job, or have you learned something in that time? If so, if you've aggregated experience and knowledge, you need to figure out how to tell that story and how to distill it down into your resume and interview.

A long time ago I did tech support also, but I know I learned lots of soft skills. It took me a while to figure out how to parlay those into better jobs, but now, many years later and mid-career, those same skills get exercised every single day.

I think your best bet is honestly figuring out how to rerepresent your job time as a career, start building a portfolio you can show off, and start networking.

[tfg4k]

Right-Right. I don't know what it was in the OP that gave people the idea that I am still working help-desk stuff. It was my first technical job.

[bane]

Oh right, sorry if I misread it!

Good luck!