that one customer who is genuinely being an asshat
Tarsnap sometimes has "problem customers", but I have yet to see one who is trying to be a problem. It's not really the customer's fault if they don't know how to install a compiler, think that uploading 100 GB over a 512 kbps cable modem will only take a few hours, or can't figure out how to enter a valid tar command (cue xkcd).
I do my best to help such customers, which usually involves refunding their money and pointing them in the direction of dropbox, spideroak, or duplicity.
So it sounds like every corporate job I'be ever had. Except more upside. The downside is you might have to get a corporate job if you fail.
Although I would love to be able to fire a few customers but I'm sure my benefits are probably better if you are early stage. I actually had better healthcare before acquisition. Which suprised me.
Three people full time (me and two others), around a dozen collaborating while they do other stuff.
That's about as big as I can manage it, so that works out. Not looking to expand at the moment. Some people may work for us full time when they wrap up their day job.
Tarsnap sometimes has "problem customers", but I have yet to see one who is trying to be a problem. It's not really the customer's fault if they don't know how to install a compiler, think that uploading 100 GB over a 512 kbps cable modem will only take a few hours, or can't figure out how to enter a valid tar command (cue xkcd).
I do my best to help such customers, which usually involves refunding their money and pointing them in the direction of dropbox, spideroak, or duplicity.