Protip: if you really want prompt action taken, just write what you need in the email and leave it at that. The folks doing support for stuff like this handle hundreds of emails a day, and every time we need to wait for a reply from someone before proceeding that's gonna slow everything down.
Blog posts are always fun, and certainly brighten up what is otherwise a dreadfully boring task, but... not really the best way to get action if that's all you're after.
Blog posts are always fun, and certainly brighten up what is otherwise a dreadfully boring task, but... not really the best way to get action if that's all you're after.