[dagw]

It all comes down to what I paid for. Check your contracts carefully.

Some places basically just give you a computer and make sure that it always has power and network and that the hard drive is backed up, and everything after that is up to you. Other places give you 24 hour sys-admins that continuously monitor everything and basically manage every aspect of your server. The former obviously costs a lot less than the latter.

It's perfectly OK to outsource responsibility, but you've got to pay top dollar for someone to take on that responsibility. You cannot go for the cheap option and expect all the services offered by the expensive option.