[antonovka]

3+ months of little-to-no communication, stonewalled by front-line support and having to e-mail [e-mail] before getting any response is "by the book"?

I get the impression that you're arguing (and users are downvoting) from the vantage point that Apple is a reasonable organization. They are most certainly not.

The only organization I know of that beats Apple and the AppStore when it comes to Kafkaesque bureaucracy is US Immigration Services.

[tptacek]

I think the real subtext here is that it would take an unusually awesome company to resolve a problem like this quickly, and whatever anyone thinks of Apple, when it comes to process they are not unusually awesome.

[antonovka]

Nobody is asking for "quickly". It's way too late for "quickly". How about making a proper good-faith effort to reach an amicable resolution in a remotely timely fashion, instead of general stonewalling?