[colinplamondon]

Wow, you came across as an enormous dick. If I saw that on a product I was considering I would high-tail it away and purchase a competing product.

When someone tells me that my company's book app sucks because it doesn't have Twilight or Harry Potter, the answer isn't that they need to read the description. The answer is to apologize, explain the reasons we can't offer those titles, and offer a refund, no questions asked. I get at least three emails like that a day, too- we've only had one person to date ask for the refund. If you're nice to your customers, they're nice to you.