[esw]

Great. Your website says, "Response times from our Support team are fastest from 9am-6pm ET, Monday thru Thursday. Support requests submitted outside those times may receive delayed responses." How is the "delayed responses" part handled? Do you rotate 'on call' people, and if so, what are those hours like?

[commondream]

We used to rotate, but now we have one awesome person on support Friday to Monday to make sure our students always get great support with a quick turnaround.