[rantanplan]

JIRA is awful. But fogbugz? fogbugz? It's the worst piece of crap I've ever used.

[ohitsdom]

What do you use then?

[rantanplan]

Both, unfortunately. But if given the choice, I'd go with JIRA, simply because I know of no better solution. To clarify, maybe there are better tools, but it's not my job to assess all the PM tools out there.