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by qeorge
4149 days ago
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My Uber driver on Wednesday flat out told me he won't pick up certain racial groups, because they tend to leave lower-than-five-star ratings. It was offensive, but I understand that his > 4.5 star rating is essential to his well-being. (This is the modern day equivalent of not being able to hail a cab if you are a person of color.) Uber & friends will need to fix that, or their drivers are going to keep cherry-picking riders to maintain their ratings and giving a lot of customers bad experiences. Perhaps they could simply throw out the grumps' ratings (e.g., this rider rated the driver a 2, but that's normal for this rider, so just ignore it). |
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