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I have used Bonsai and Searchbox in production (thousand of queries per day and few hundred thousands of documents). I have experienced issues with both of them :

* The SSL certificate of Bonsai has expired one day and nobody noticed it before I tweet it to the support team, they fixed it in less than 20 minutes

* I had some random downtimes on Searchbox

Like mathgeek, I am planning to run my own cluster on AWS EC2 to gain control on my cluster.

If you want to test one of these providers anyway, I recommend Bonsai because :

* the support team is fast and efficient

* the health API (and some others) is available on the cluster (not on Searchbox)