[pluma]

Corporations are not good or evil. They're amoral.

Google only appears to be acting in bad faith because they follow the (IMO dangerous) ideology that because humans don't scale everything needs to be automated. They are essentially doing the epitome of "one size fits all", especially in how they deal with customers / business partners.

Yes, it's tone deaf, but it has nothing to do with being evil. The only reason this is at all a problem is that they're successful enough that it works.