[BoppreH]

A while ago I made a small program to cache Steam's grid images and search missing ones (https://github.com/boppreh/steamgrid). More of an experiment in programming in Go, really, but it works and makes Steam a little better.

When I tried on Linux, it threw a permission error. Turns out Steam installs the folder "~/.local/share/Steam/userdata/[userid]/config/grid" without the executable permission bit. Without this bit no one can create files in there, Steam included, and the custom images feature gets broken.

I reported the problem, saying they should fix their installer, and got a "have you tried reinstalling it?" spiel. When I said I did, and manually changing the permission fixes the problem, so it must really be it, they closed the ticket with "I am glad that the issue is resolved".

This was a ticket at support.steampowered.com, because I didn't know Valve had a github account. I would open an issue there, but I don't have a linux installation to test again and this sort of misunderstanding burns a lot of goodwill.

[NamTaf]

Vavle's customer support is known to be pretty awful. This is all too familiar an issue.

To be fair to them, when the six-sigma of your customer service is 15 year olds asking to be unbanned cause they totally didn't use hacks, your CS probably gets a bit desensitised.

[m_mueller]

Too many IT supporters either have no idea what they're doing or have no interest in helping improve their product. I'm experiencing the same with highly specific and expensive commercial product, so it doesn't surprise me with Steam at all.