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by samgimbel 4179 days ago
Hey there, Sam here from the DO Product team.

You're right, we dropped the ball on UserVoice. There aren't any excuses to be made. I know it's a lot to ask, but please trust that going forward we will be much more transparent through UserVoice & elsewhere. We'll also be much more intentional in communicating our priorities through that medium, as this seems to be at the root of the concern about missing deadlines.

Again, no excuses, we're sorry we let you down, and we're going to get it right going forward.

Cheers!
3 comments
icelancer 4179 days ago
Do you have a timetable on when tickets and announcements will be set up? There are outstanding issues with hundreds/thousands of votes with zero updates, and promises made 12 months ago with no progress. I've heard DO reps in the past say they were going to update things but lack of follow-up is always what happened.

I think I speak for a lot of DO users who have to rely on AWS/Linode for larger clients that we'd move more infrastructure over to larger plans if we could just get better ops timelines. Your support for servers has been nothing short of great in my experience, but no timelines and no communication on stuff as important as retaining IPs and uploading custom ISOs (both available on cheap $5 VPS providers that are nobodies on LowEndBox) is really frustrating.

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samgimbel 4178 days ago
The biggest mistake we've made previously was promising dates where none really existed. We don't have concrete dates for you. When we do, and _only_ when we do, we'll update those UserVoice items. Bear with us, it won't be long before I have more for you.
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mdnormy 4179 days ago
> ..retaining IPs..

I noticed since few month back, if you destroy your droplet and create fresh droplet even after few days, you will get the same IP. Only in same DC though.

Maybe some sort of temporary policy while they're working on proper IP retainer.

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icelancer 4179 days ago
Unsurprisingly, there's no answer to this ticket. Sigh.
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mod 4179 days ago
You are what you do.

I'm a DO customer, and while you've never let me down, I'll be paying attention now that you've given your word.

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samgimbel 4179 days ago
Challenge accepted :).
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Hello71 4179 days ago
that's what you (pl.) said last year.

https://news.ycombinator.com/item?id=7723751

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samgimbel 4178 days ago
The You (pl.) has been expanded, changed, and we're working with better processes (and more people!) to make sure that doesn't happen anymore. Trust is a lot to ask for, but do stay tuned. There will be a lot of pleasant surprises this year.
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