[Someone1234]

I hate Comcast, but what an absolute load of nonsense:

> I asked her what I needed to do and her response left me stunned. She explained that even though they were no longer able to uphold their part of the contract, I would still needed to pay them.

YOU are moving. YOU are trying to change the terms of the agreement, not them. If you stay in your current home I'm sure they would happily continue to provide you service, so clearly you're the one altering the arrangement not Comcast.

Minimum terms are required since installation is typically free. However I will fully agree that 36 months is too long, and I'd never have agreed to it. I also think Comcast could have reduced the ETF, and it is bad customer service that they didn't at least give you a small break (given how excessively high the ETF was).

But 85% of the issues on that page are self inflicted. You agreed to the 36 months, you agreed to the wrong package, you moved to a non-serviceable area within the 36 months you agreed to, and now you are whining about it like it is someone else's fault.

Maybe it is about time you started taking some personal responsibility and actually reading what you sign before you sign it?

[kellegous]

The point is that changing the service location is not covered in the contract. I wrote the article to warn people that Comcast believes this is covered in the contract and will enforce it. So we fundamentally disagree here on whether I'm changing the terms of the agreement. Maybe my expectations are misguided, but I would expect that conditions where they do not give me service and I continue to pay (especially a common one like moving an office to a non-servicable area) it would be explicitly included in the ToS. This is the reason that I think warning people is a legitimate thing to do.

[Someone1234]

> I wrote the article to warn people that Comcast believes this is covered in the contract and will enforce it

But they aren't enforcing the service location, they're enforcing your minimum term, which is covered in the contract. You can continue to receive service at the current service location if you wish. Instead you're trying to terminate the contract early.

> Maybe my expectations are misguided, but I would expect that conditions where they do not give me service and I continue to pay (especially a common one like moving an office to a non-servicable area) it would be explicitly included in the ToS.

Then what happens if someone starts a new service, Comcast pays the installation costs, and then that individual moves a month later. Comcast would be out the full cost of the installation.

Now, 36 months is absolute greed on Comcasts part, I'm sure they recoup the cost of installation after less than a year. However in principle Comcast deserve to get reimbursed for the full cost of the installation regardless of if someone moves or not.

[kellegous]

I understand your perspective, but I still think this is a reasonable thing to warn people about.