[elecengin]

You are right, but I think Comcast Business sits at a weird intersection between consumer and business. In a business context, for example, many dark fiber deals have terms this way - it is expected. I have suffered when a cross-country line with a long minimum term was no longer needed, but I knew what I was getting into. On the other hand, most people expect to get out of their home phone deal when they move.

The author made the mistake of applying the consumer-style assumptions to a business service. Comcast's sales tactics probably leverage this type of naivete. This was the warning I think he was aiming for.

[mrgriscom]

There are plenty of analogues to the consumer world so I don't think there is any naivete to be taken advantage of. Cell phone contracts have pretty strict cancellation terms and I wouldn't expect "I'm moving to where you don't provide service" to have much more weight than "I don't want to have cell phone service anymore". I've had to eat the remaining cost on a gym membership contract when I moved away.