[philgourley]

Hi hejuehdh - We understand your concerns here. The reason for this is after working with various datacenters we found the one who could provide us with the best support; best hands on support and the best SLA were based in Tampa, FL. Whilst the SLA response time is currently 24 hours, as business grows we will work to reduce this. We are also continuing to look at hosting in other datacenters closer to home that will provide us with the same level of hands on support. We're keen to get this right to begin to reduce our SLA response time. Expansion into regional support is a logical next step for us.