[neekb]

One thing that the story doesn't mention is that business travelers are some of the people that suffer the most, because we are required (usually, and unless you're some sort of corporate higher-up) to book the cheapest seats that we can find. Ironic because we travel quite a lot more than "regular people". I guess this is something that could be dealt with on a corporate policy level, and isn't necessarily the problem of an airline, but it's just interesting to notice.