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by launic 6089 days ago
The two things I would learn from this story are: 1) to be prepared for the success. As someone said, be prepared for the time when all your ten thousand customers tell their, maybe, thirty friends about how good is your service. 2) Find always the good side of bad things. For example a competitor can simply emphasize your strong points and (as you said here) increase the market as a whole.

I guess this is why we like this story even if we do not really believe it.