[paulschreiber]

After receiving unsatisfactory responses from my local Schwab rep here in New York and the customer service staff, I complained to Schwab's CISO, Bashar Abouseido <[e-mail]>, on September 1.

He never replied.

[willis77]

Ahh, but he only reads the first eight letters, so all he got from your email was "Greeting"

[Khao]

it was either GREETING or greeting since it's case-insensitive