[aragot]

The eternal high-touch vs low-touch debate...

Atlassian's whole sales system is to display the prices upfront and have no rebate. Last time I checked, their competitors (resp. IBM Rational and Microsoft Sharepoint) didn't grow by 35% every year for 10 years in a row.

I needed an office for 2 people. With Regus you need to plan a call. I ended up at a coworking space, mildly satisfied with the noise, with a bill 70% higher, but at least I don't have a 90-days commitment and I didn't sit with a salesman.

There are number of situations when you dodge providers who are just a dead weight.

[spdustin]

And nearly every "high touch" interaction with Microsoft and an enterprise using Confluence ends up converting to SharePoint.

Full disclosure: I make my living on SharePoint, and (perhaps ironically in some reader's view) use Confluence and other Atlassian products to manage my business.

[tbyehl]

| And nearly every "high touch" interaction with Microsoft and an enterprise using Confluence ends up converting to SharePoint.

Converting, or just ending up with both? I've worked for two companies with both and neither product was ever going to replace the other. As your disclosure suggests, the Atlassian suite fulfills a different set of needs than SharePoint.

[spdustin]

My disclosure is that operating my business doesn't require SharePoint, that's all. I'm not "enterprise", I'm running a small business with one partner, and SharePoint is overkill for us.

But your point is well taken. To that point: many of our customers bring up migrating their content from Confluence and the like to SharePoint once they begin using SharePoint as a platform for other apps.

[dublinclontarf]

I think it depends on the target customer/client. I as a technical person hate when things are not up front like pricing etc.

But then most people are not me, and there must be a reason why businesses continue to do this (better results I would guess).