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by zorrb 4194 days ago
All this really proves is Airbnb knows how to get press. Article should be titled, "Here are pictures of new Airbnb office". It looks cool, will be interesting how it can scale.

The concept of, "not the worst place ever in the world to work" call center isn't some magical break through. See Zappos, booking.com etc.

2 comments

According to someone in the comments it doesn't have to scale - almost all of the call center work is subcontracted out to standard call centers with the usual sea of cubicles, awful working conditions, etc.
So it's _not even a call center_. This is very impressive - as a piece of PR.
Wired has been Press Release As a Service for a long time.

Not that they don't make great articles, but that just makes it worse in lending those articles legitimacy.