[jasonkester]

I run in to this from time to time with S3stat. We have real server expenses processing people's reports, so there is in fact a genuine loss to the business if we refund a customer who "forgot to cancel".

Still, I do it every time. For as far back as they want to go. Even if that's a year. Even if it costs us a hundred bucks worth of AWS expenses.

Why? Because I'm not in the business of taking money from people who don't want to give it to me. Sure, it costs a few hundred dollars every now and then but a few hundred dollars is not a lot of money for a business. The biggest expense in the whole process is my time and attention spent dealing with the situation.

Given that, the quickest and cheapest route out is to open up the Stripe console, click the Refund button a bunch of times, cancel the guy's subscription, then write him a nice email telling him so.

[esw]

You're right. I issue refunds all the time, and this should be no different.