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by chdir 4204 days ago
If you are a company touting yourself as the 'safer' alternative to traditional taxis, you should take such complaints very seriously. A background check on the driver would have shown his previous convictions. They claim to do background checks [1], but in reality they skip it [2], atleast that's what happened in Delhi.

They are providing a false sense of security to the passengers.

[1] https://www.uber.com/safety

[2] http://www.dnaindia.com/india/report-we-did-not-run-backgrou...