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by kgrin
4205 days ago
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I'm doubtful that it's a billion dollar industry. As a prior commenter noted, shippers will likely raise rates to compensate (particularly when you're a large shipper, rates tend to be negotiated anyway), or adjust policies to make refunds scarcer. It may be a clever hack for a few early adopters, but is likely to be somewhat self-defeating if/as it grows. (Though in fairness, "shipment auditing" is a much bigger and more interesting play than refund harvesting specifically). |
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There's a number of companies like Refund Retriever (disclosure: I'm the Director of Technology) that have been doing this since 2006.