[zmitri]

FWIW I generally have had excellent customer service experiences with Stripe. Often receiving responses within an hour after sending them at 2 am.

In fact, once an employee out of the blue sent me a mockup showing me how I might use a whole new feature, completely integrated into my sites js and html structure.

[borat4prez]

I was e-mailing sales@stripe so maybe that is a different department than their regular customer service. Sorry I did not clarify. I'm sure they're doing a lot of things right, I just had a bad personal experience.

[zmitri]

Yeah I've actually emailed support about the same question and got a quick response back.