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by kawsper 4214 days ago
Please be more active on IRC. Right now it is a guy called 'markin' that is doing all the support, and he isn't even hired by you.

He says he is happy with the t-shirts and stuff that he have received, but it would be nice with a more direct route to actual employees.

3 comments

I've spoken to some Stripes about it, getting on top of IRC is definitely something they're working on and some hints of that are showing with the new developer support position.

I'm always happy to help out, Stripe's a fun and easy platform to develop upon, and its always fun to see what other people are building, see how they're using Stripe, etc. I definitely think I've learned as much helping as I've taught.

I will take an invite to the infamous Taco Tuesday though :p

Seriously, thank you for all the help you've given to those of us who've freely taken it on IRC. I wish you were a Stripe employee, in all honesty.
markin and wsmoak have both done exceptional work over the past six months or so. It would be awesome to have both of them on Stripe's payroll if that's a thing they want.
I wish I could throw all of my karma at this. I would really love more support in IRC, especially since I think fully owning some fanatical support for a developer-focused company can only be a good move. It'd also end up meaning a much better product.