[parktheredcar]

How is Google Fiber's customer service? I have heard lots of complaints about support for their free products, and most US users know the typical (Comcast, Verizon) ISP has terrible service, but I haven't heard anything about Fiber itself. Does anybody have first hand experience?

[NoNotTheDuo]

Excellent, based on my interactions with them. I've had fiber in KC for just over a year and have had to get online with them a few times for various issues. Never called in, always just done the online chat option.

And as a side note, their installers are top notch. I was scheduled to have mine installed at say 9am. They called at about 830am and tell me that the original installer may not be right on time, so they are sending over a 2nd group to start the process while we wait on the first group. Both groups show up 10 minutes early - hell, they beat me to my house. They always put on protective boot coverings when they are inside, make sure you understand what's going on, answer any questions, etc. Very professional and a lot more fun to deal with than TimeWarner.

[rbshadel]

I have Google Fiber in Kansas City, and I've been incredibly happy with customer service. Especially after dealing with Time Warner for a couple years, I was extremely surprised and pleased with Google's support. I've had a couple of minor issues, and each time I've called in the people I've talked to have always been friendly, knowledgeable (about their product but also technically), and helpful. They've sent a tech out twice and ditto for each tech - they both showed up on time, listened to what I had to say, and solved the issue. 10/10

[e40]

I can tell you that support for the Nexus devices is good. I would expect support for this to be on par with that.