[nhebb]

So a Results-Only Work Environment works because it focuses on results. Got it. That may work fine for programmers, but when knowledge worker theory meets the reality of a mass workforce, you're resorting to a circular argument. The GP cited businesses that need employees available at all hours when the business is open. That's the only way to get results. So in the context of a 35 hours work week, I don't see it as applicable. Convenience stores, restaurants, and hospitality businesses would just end up hiring more part time workers.

[enjo]

I would encourage you to read the book "Maverick" which examines a lot of this in detail. It's interesting the environments they've applied these types of structures to. Including line-manufacturing.

http://en.wikipedia.org/wiki/Maverick_%28book%29