[hagope]

I've had only awesome experiences as an Uber rider (in the Boston area and Bay Area) and all the drivers I talked to seem pretty happy (especially ex-taxi drivers). I agree the software is a bit shotty, but I'd bet they are aware of and working out all the kinks.

[jacalata]

My understanding is that Uber drivers are always happy about being uber drivers when talking to customers because there is a "secret shopper" program that considers complaining about the company to be a bad thing.

[Fede_V]

I understand why the company does it, but that's horrific. There was a sandwhich chain (mostly based in the UK) that even had a collective punishment thing - if someone at a shop was found to be insufficiently cheerful, everyone lost on the weekly bonus.

http://www.newrepublic.com/article/112204/pret-manger-when-c...

[easytiger]

Yea in my experience they are rarely interested in talking about Uber itself. I always ask how they are finding it and they just say "yea good" or similar and move on.

[butwhy]

I've had the opposite experience. Over the Uber rides I have taken, I've always brought up what the driver thinks of the company and most drivers have spoken poorly about it. They usually give the same spiel about how they hate that the rates have come down and that they are not making enough money.