| Agreed. We switched to Ringcentral from Vonage and the difference has been fantastic. Vonage was really unreliable, but the Ringcentral hosted service has been great. I'll add a couple pros: * no noticable downtime in over a year * iPhone app (visual voicemail, call out from the app as if you were sitting at your desk, preview faxes, etc) * you can have various voicemail or auto-attendant messages for different times - after hours, holidays, etc * 800-number usage counts as normal minutes - not an upcharge * easy fax usage - incoming/outgoing Cons: * Customer support is outsourced so they do the standard process of running through a checklist of questions. (However, I have only needed to call twice and they did answer my question one time. The second time I figured it out before they responded via email.) |